Customer Service

Welcome to the Eurostrut customer service page. Here you will find all practical information about ordering, payment, shipping, returns, and the use of your account in our webshop.

Our webshop is fully designed for business customers and provides insight into your personal pricing, stock levels, orders, and quotations. On this page, we answer the most frequently asked questions and explain how our processes work.

Can't find the answer to your question or need assistance? Please feel free to contact our sales team. We will be happy to help you.

Contact

Registration

The Eurostrut webshop is exclusively available to business customers. To view prices, stock levels, and ordering options, you must first register for a business account.

After registration, your account will be reviewed by Eurostrut and linked to your customer account details in our system.

Once approved, you can:

view prices and stock availability;
request quotations;
place orders;
benefit from your personal pricing agreements;
pay via iDEAL, Wero and Bancontact, or on account (subject to approval).

You will receive a confirmation by email as soon as your account has been activated.

Are you already a Eurostrut customer, but not yet registered in the webshop? Register your account using your company details.

We manually link your webshop account to your existing customer account number, so that your personal pricing agreements are automatically displayed.

Once your account has been linked, you will receive a confirmation by email.

Have you already registered but still cannot see any prices? Please contact our sales team. We will check your account and ensure that your customer account number is linked correctly.

Account

In your Eurostrut account, you can manage your orders, quotations, addresses, and account details. After logging in, you will have access to your personal account environment, including your pricing agreements, order history, and company information.

Your personal prices will automatically become visible once your account has been linked to your customer account number.

After logging in, you will arrive at your dashboard. Here you will find an overview of your account and quick access to the most important functions, such as:

your recent orders;
your quotations;
your addresses;
your account details.

From here, you can easily navigate to the various sections of your account.

Via My Account > Orders, you will find a complete overview of all your placed orders.

For each order, you can:

view the order number and order date;
view the ordered products and quantities;
download the invoice.

This makes it easy to reorder products you have purchased before.

Via My Account > Quotations, you will find an overview of your requested quotations.

Via My Account > Addresses, you can manage your billing and delivery addresses.

Here you can:

add new delivery addresses, for example for construction sites or project locations;
edit existing addresses;
set a default billing address;
set a default delivery address.

This is useful when you want orders to be delivered to different locations.

Via My Account > Account Details, you can manage your personal information, such as:

name and contact details;
email address;
password.

Request a new password here (please note: the link is valid for 2 hours).

Your personal prices and ordering conditions will be displayed automatically once your account has been linked to your customer account number in our system.

Do you not see any prices, or do you not have access to the correct company information? Please contact our sales team. We will review and correct your account settings.

We recommend that you always log out after using your account, especially when using a shared computer.

You can log out using the logout option in the account menu.

Ordering

Once your account has been activated, you can easily place orders through the Eurostrut webshop.

The ordering process consists of the following steps:

Log in to your account.
Browse the desired products.
Add the products to your shopping cart.
Review your order.
Choose your payment method.
Place your order.

After placing your order, you will receive an order confirmation by email.

You can also submit a quotation request through the webshop. Simply add the desired products to your shopping cart and select the option to request a quotation. You will then receive a quotation from our sales team.

If you prefer, you can also place your order or quotation request by email or phone.

Our sales team will be happy to assist you with processing your request and providing advice on the right products and their availability.Contact

Payments

You can pay for your order directly and securely using iDEAL, Wero, or Bancontact. You will automatically be redirected to Mollie's payment portal to complete your payment.

Ordering on account is possible after approval by Eurostrut. New customers can submit a request for this payment option. Eurostrut will perform a credit check before this payment method is activated.

The standard payment term is 30 days.

After placing your order, you will receive an order confirmation by email.

In addition, your order confirmations and invoices can always be found in your account via: My Account > Orders

For each order, you can:

view the order details;
download the invoice;
view the order information and order status.

This overview remains available, allowing you to easily access and manage your administration.

Shipping and Surcharges

Eurostrut delivers exclusively to business addresses, including company premises, construction sites, and project locations.

Orders are delivered to the delivery address specified by you.

Delivery time depends on:

product availability;
product type;
any additional processing (such as assembly or customisation);
transport planning.

The expected delivery times can be found in the topics below.

Items that are in stock are generally shipped within 1–3 working days. Items that are not in stock can still be ordered. In that case, our sales team will contact you to discuss and confirm the expected delivery time.

Delivery to construction sites and project locations is possible. If a vehicle equipped with a truck-mounted forklift is required for the delivery, this must be requested by the customer in advance.

The additional charge for delivery with a truck-mounted forklift is €100 per delivery.

If an order consists of multiple items, Eurostrut may choose to ship the order in partial deliveries. You will be informed accordingly.

For orders below €250 (excluding VAT), an order charge of €15 will be applied.

For deliveries within the Netherlands and Belgium, we apply the shipping charges below, depending on the type of shipment:

Free Delivery
Orders from €500 are delivered free of charge within the Netherlands and Belgium.

Small Shipments
For parcel shipments, mini pallets, and Euro pallets (with an order value below €500), the following shipping charges apply:

Netherlands: €25 per order
Belgium: €50 per order

Large Shipments / Long-Length Products
For deliveries containing long-length products (over 2 metres in length, with an order value below €500), the following shipping charges apply:

Netherlands: €75 per order
Belgium: €125 per order

Combined Shipments
Does your order contain both small items and long-length products? In that case, only the shipping charge for large shipments / long-length products will be applied (for orders below €500).

Shipping costs for countries outside the Netherlands and Belgium are always subject to consultation. Please contact our sales team for more information.

Collection is only possible by prior arrangement on working days between 08:00 and 17:00.

Returns and complaints

Returns are only possible after prior consultation and approval by Eurostrut.

Would you like to return a product? Please contact our sales team and provide the following information:

order number;
item number;
quantity;
reason for return.

Our sales team will review your request and inform you about the available options and further handling.

Returns are only accepted after written confirmation from Eurostrut.

Any return costs and conditions will be determined in consultation.

Do you have a complaint about a delivery or product? Please contact our sales team as soon as possible. We will work together with you to find a suitable solution.

General terms and conditions

All quotations, orders, and deliveries by Eurostrut are subject to our general terms and conditions.